To ensure client satisfaction, Cancun Adventures never overbooks a tour. Therefore, the following cancellation and notification procedures are mandatory.
Please be at the designed pick-up location at least 10 minutes before the listed pick-up time.
24 hours in advance – 100% refund
12 hours in advance – 50% refund
No show-No refund
Activities may be changed due to weather or sea conditions.
We reserve the right to change schedules without prior notice.
Tour durations are approximate and do not include transportation time.
For the safety of all our guests, Cancun Adventures reserves the right to refuse admission to any of our activities to guess under the influence of alcohol and/or other substances. In the event admission is denied, no refund will be offered or paid.